Terms and Conditions2021-04-02T09:33:14+02:00

Terms and Conditions

Effective date: 31 March 2021

This website is owned and operated by Aura Suriya Sàrl, a Swiss limited liability company based at Avenue de Rumine 55, 1005 Lausanne, Switzerland.  In these terms and conditions (Terms), Aura Suriya Sàrl will be referred to as “we”, and the user of the website located at https://www.nancigovinder.com  (website) will be referred to as “you”.

By continuing to use the Website, you are accepting these terms.  Do not use the Website if you do not agree to the Terms.


  1. Cookies

The Website uses cookies.  For more details about the way we use cookies, please read our Cookie statement.

  1. Intellectual property

Unless otherwise stated, Aura Suriya Sàrl and/or its licensors own the intellectual property rights in all material on the Website. Aura Suriya Sàrl grants you a limited, non-exclusive licence to use the Website, subject to these Terms.

With the exception of files that we make available for downloading, you must not:

  • Republish material from the Website
  • Sell, rent or sub-license material from the Website
  • Reproduce, redistribute, or create derivative works from the Website
  • Decompile, reverse engineer or disassemble the Website or its source code
  • Attempt to circumvent or interfere with any of our technical or security measures.
  1. Service modifications

We reserve the right to modify the Website at any time to make improvements and to comply with applicable laws.  This may include changes to the appearance, content, and functionality of the Website.

  1. Access to Website

You are responsible for providing your own access (e.g., computer, mobile device, Internet connection, etc.) to the Website.

  1. Availability of Website

We aim to provide a seamless service, but we cannot guarantee uninterrupted availability of the Website.  In addition, we cannot guarantee any of the following:

  • that the Website will be error-free; or
  • that it will be legal for you to access the Website in your country of residence.
  1. Disclaimer

The information we provide on the Website, including the newsletter and materials available for download, are free of charge unless otherwise indicated.  You use the Website at your own risk.  With the exception of death and personal injury caused by our gross negligence or deliberate misconduct, we do not accept liability for any loss or damage that you incur while using the Website or as a result of your reliance on materials provided free of charge.

  1. Your Privacy

Please read our Privacy Policy which explains how we protect your privacy.


You can use the Website to book eLearning and/or coaching services with us, either for yourself or for your employees.  By booking these services, you enter into a contract with us on the additional Terms set out below.

  1. Age requirement

You must be at least 18 years old to book services through the Website.

  1. Fees and payment

The fees advertised on the Website on the date and at the time you book the eLearning or coaching services are the fees payable by you for the services booked.  This is the case even if we later advertise different fees.

When you make a booking through the Website our payment provider, Stripe, will request the details of the bank account, credit card or other payment account that you will use to pay us.  By making a booking through the Website, you agree to pay us for the services that we provide, at the rate advertised on the Website.  Payment will be taken when you make the booking and is not refundable unless we fail to provide the services you booked.

All prices include VAT unless otherwise indicated.

When you book the eLearning or coaching you will receive two receipts: one will be from Stripe, confirming your payment, and the other will be from Aura Suriya Sàrl.  These will be emailed to you when your booking is confirmed, and payment has been taken.

  1. Scheduling

Your eLearning or coaching sessions are scheduled through Acuityscheduling.com.  To find out how we look after the information you provide when you book with us, please read our Privacy Policy.

When you make a payment for a booking you will receive a booking confirmation email from Acuityscheduling.  The email will contain a link to a Zoom meeting for the session.  If you do not receive a booking confirmation email from Acuityscheduling, it means the booking has not been made.  Please check your junk mail or spam folder if you do not receive the booking confirmation email within 24 hours of making the booking.

If you are unable to attend a session that has been confirmed through the Website, you must reschedule using the online booking system. Provided you give at least 24 hours’ notice, the booking system will allow you to reschedule the session once.  A second reschedule is only possible at our request.

If you fail to attend a session without giving 24 hours’ notice that you wish to reschedule, we will not provide a refund.  We will treat it as a failure to attend if you are more than 10 minutes late.

If we are unable to attend a session confirmed through the Website, we will notify you at least 24 hours in advance unless the reason is illness or accident.  We will propose alternative dates for reschedule.  If we are unable to agree on an alternative date, we will refund your payment.  If we fail to attend a confirmed session without giving notice, please contact us immediately, so that we can establish what went wrong and whether you would like to reschedule or cancel.

  1. Conduct during online sessions

We expect participants in our eLearning and coaching sessions to behave courteously towards us and towards each other.  That means:

  • listening carefully to what is being said
  • not multitasking or taking other calls during the session
  • not using obscene, insulting, demeaning, hateful or other inappropriate language
  • not interrupting other participants

If we consider that your behaviour falls short of these standards, we reserve the right to remove you from the session and deny you further access to the session and/or other eLearning programs.

  1. Information and Confidentiality

Our eLearning and coaching services and any materials provided with them are solely for the benefit of the individuals attending the sessions and for the purposes you have explained to us.  By agreeing to our provision of eLearning and/or coaching, you agree that you will not share the materials we provide without first obtaining the written consent of an authorised representative of Aura Suriya Sàrl.  We reserve the right to withhold our consent.

To provide eLearning and coaching services we rely on the information you provide to us.  If that information is inaccurate or incomplete it will affect our ability to provide satisfactory services.  You must inform us promptly if any information that you have provided is incorrect or incomplete, or if it becomes obsolete.

We will not disclose confidential information provided by you unless: (a) you have given permission for disclosure, or (b) we are required by law to disclose the information, or (c) the information is already in the public domain through no fault of ours.

  • Personality assessments using the NEO-PI-3TM assessment tool are confidential. If you wish to disclose the results of your own personality assessment that is up to you.
  • eLearning sessions are open sessions and participants do not sign confidentiality agreements.Information that you choose to share in those sessions will not be considered confidential.
  • Coaching sessions are private and confidential.
  1. Coaching – your commitment

This clause applies to you if you book coaching sessions with us.  The relationship between coach and coachee can exist only if both parties are willing to work together.  While you may discuss different options with your coach in response to specific problems or opportunities, all decisions are yours.  By accepting coaching, you take responsibility for making and carrying out those decisions, and for the time it takes to successfully implement them.

Coaching is not a form of therapy.  You agree that we do not provide therapy and that you will not request that we do so.

  1. Recommendations and Liability

The information and recommendations provided in the coaching and eLearning sessions are to be used at your discretion and as applicable to your company or situation.  These are guidelines and your actions in following these guidelines or recommendations are your responsibility.  We accept no liability for any loss or damage that you may incur as a result of actions that you take or fail to take. 

  1. Governing Law and Dispute Resolution

These Terms are governed by the laws of Switzerland.

Disputes between us are to be resolved in accordance with the following process:

  • We will first attempt to settle the dispute by negotiation.
  • If we are unable to settle the dispute within fourteen (14) days after written notice of the dispute has been sent by either party to the other party, we will attempt to settle the dispute by confidential mediation in accordance with the mediation rules of the Swiss Chambers of Arbitration Institution.

Neither party may commence any court proceedings in relation to any dispute arising from these Terms until it has attempted to settle the dispute by mediation and either the mediation has been unsuccessful, or the other party has refused to participate in a mediation.

  1. General

The rights of Aura Suriya Sàrl and you under these Terms (a) may be exercised as often as necessary; (b) are cumulative and not exclusive of rights or remedies provided by law; and (c) may be waived only in writing and explicitly.  Delay in exercising or non-exercise of any right is not a waiver of that right.

Nothing in these Terms is intended to or will operate to create a partnership or joint venture or an agency or employment relationship between you and us and neither you nor we will have authority to act in the name or on behalf of or to bind the other party in any way or for any purpose.

Neither you nor we will have any liability for any delay in or failure to perform obligations under these Terms where the delay or the failure results from any event beyond the reasonable control of the party who is unable to perform.  For the avoidance of doubt, this includes war, riot, civil commotion, fire, flood, storm, armed conflict, terrorist attack, nuclear, chemical and/or biological contamination, and epidemics.

You may not assign, subcontract or in any way dispose of your rights or obligations under these Terms without our prior written consent.

If any part of these Terms is declared void, illegal, or unenforceable, the remainder of these Terms will remain valid and enforceable to the extent permitted by law. If this occurs, we will use our best efforts to replace the invalid or unenforceable provision by a provision that, to the extent permitted by law, achieves the purposes originally intended.

These Terms may only be varied by Aura Suriya Sàrl issuing a revised set of terms on the Website.  We will notify you when we update the Terms and provide a link to the revised Terms.  The revised Terms will apply with effect from the revision date set out at the top of the Terms.

If you need to send any formal notice to us under these Terms, you must send it to the address set out at the start of these Terms.  We may also, if we choose, accept notices sent to us by email.  If we need to send a formal notice to you, we will send it to the postal or email address that we have for you.